FAQ

What is a sample sale?

A sample sale is a short sale that is hosted to sell off production samples and excess stock. At The Sampler, we host exclusive pop-up experiences that allow you to have a sampling of a brand at unbeatable prices.

 

How do you ship?

We ship most orders within 3 business days and shipping is a flat $8 for domestic orders but please allow an extra week due to delays related to COVID-19.

 

Can I return pieces?

Pieces ordered from The Sampler can now be returned for refund after a $15 stocking fee! Something that has never been done in the Sample Sale space! All you have to do is email us at hello@thesampler.nyc and we'll help you take care of that!

 

I have a question about an order & sizing. Is there someone who can help me?

Yes, feel free to DM us @thesamplernyc on Instagram or submit your question on our contact us page!

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